To resolve any concerns, write to us at Whatsapp
FAQ - FREQUENTLY ASKED QUESTIONS
ABOUT THE LODGE
1. What features does the lodge have?
The lodge is located in the middle of nature, surrounded by lush trees, rivers, lakes, it has trails that run through the forest and has access to beautiful waterfalls and places around it. It is special for bird watching and nature tourism
2. Does the lodge have access to Wi-Fi?
Yes, there is Wi-Fi service with satellite connection in the rooms and common areas
3. Does the lodge have service for digital nomads?
Yes, we provide accommodation and food services for digital nomads on medium and long-term stays, with special rates
4. Do the rooms have work areas such as a desk and Internet?
Yes, each room has a desk, and common areas can also be used
5. How can I make a reservation at the lodge?
Reservations can be made directly on our website, on specialized platforms or through
6. Are pets allowed at the lodge?
Yes, furry friends are welcome
7. What is the lodge's cancellation policy?
- 100% of payments made are refundable if canceled 14 day(s) prior to arrival
- 50% of payments made are refundable if canceled between 7 and 14 day(s) before arrival
- 0% refundable if canceled 7 days before arrival
8. Is parking available at the lodge?
Yes, there are parking spaces available at no charge
9. What type of meals are served at the lodge?
Meals are traditional Colombian cuisine and include a la carte dishes and drinks
10. Does the lodge offer guided activities or excursions?
Tours of the lodge and reserve areas are self-guided, in safe spaces
11. What types of rooms are available?
The rooms have double accommodation, some have a private bathroom. It can be verified in the description of each room. The common areas are shared with other visitors, including the dining room, viewing terraces, hammock area, TV area, etc.
12. Are towels provided in the rooms?
Yes, towels, toiletries and bed linens are provided
13. Can I request an extra bed?
Yes, a single bed for an additional person can be requested in advance in some of our rooms
14. What are the check-in and check-out times?
Check-in from 3:00 pm
Check-out until 12:00 pm
15. Does the lodge offer laundry services?
A washing machine is available
16. What security measures does the lodge have?
There is a surveillance system with cameras located in the common areas, as well as staff at the lodge. The lodge is located in a safe area and easily accessible by vehicle.
17. Can you go hiking or do other outdoor activities in the area?
Yes, there are trails in the middle of the forest in the areas surrounding the lodge, you can also walk through river areas, visit waterfalls, and fruit and vegetable crops
18. Does the lodge organize events?
Events can be organized upon reservation. It is subject to availability. The type of event must be inquired about well in advance by calling Whatsapp +573134552060
19. Does the lodge offer transportation to and from the airport?
Yes, transportation is offered at an additional cost to the Perales airport in the city of Ibagué. This service is included for clients who purchase any of the All-Inclusive Plans, which must be requested at least 48 hours before arrival at the airport.
20. How can I get to the lodge?
Arrival at the lodge can be done by leaving from Bogotá by road or by flight to the city of Ibagué (Perales National Airport - Ibagué), then heading by road to the Lodge located in the La Retirada area in the municipality of Rovira. You can inform us of your arrival in advance at Whatsapp +573134552060 to send you the location or provide you with information.
PAYMENT
21. What payment options are available?
Payments can be made by card at the time of booking on the website and the balance can be paid in cash or by card at check-in
22. Does the lodge accept credit cards?
Yes, credit cards are accepted, in addition to cash
23. Are there discounts for groups or long stays?
Yes, there are discounts depending on the number of visitors and the length of stay. Ask about these discounts at the Whatsapp +573134552060